FREQUENTLY ASKED QUESTIONS (FAQs)

SECURITY & PRIVACY

Q: Is my information secure?
A: Yes. Your information is stored in secure, encrypted systems. All communications between your browser and our servers use HTTPS encryption. Access is limited only to authorized personnel on our team who support this program.

Q: Who can see my information?
A: Only approved program administrators responsible for processing, reviewing, or supporting your participation. No third parties receive your information without consent.

Q: Will my data be shared with anyone?
A: Your data will not be sold or used for unrelated purposes. It is only used to support your participation, identify risks, and help improve the quality of healthcare delivery.

Q: What information do you collect and why?
A: We collect basic personal details, emergency contact information, and selected health-related information such as allergies, medical history, lifestyle risks, and recent health facility visits. This information helps us improve healthcare quality and reduce preventable medical errors.

Q: How is my data stored?
A: Your data is stored securely in a modern cloud database with strong encryption, protected access controls, and strict logging.

Q: Can I delete my information or withdraw my consent?
A: Yes. You may request at any time for your information to be removed or for your consent to be withdrawn.

Q: Why do I need to check the Consent box before saving?
A: This ensures you understand how your information will be used and that you voluntarily agree to participate. Without consent, we cannot process or use your details for the intended service or analysis.

ACCOUNT & LOGIN

Q: I forgot my password — how can I reset it?
A: Click “Forgot password?” on the sign-in page. You will receive a reset email with a secure link. Clicking that link will take you to a page where you can set a new password.

Q: Why did I get a message saying my email is already registered?
A: This means an account already exists with that email. Just click “Forgot password?” to reset your password and sign in.

Q: Do I need an email address to use the portal?
A: Yes. Your email allows us to create your secure account and send your reset password link if needed.

Q: Why do I sometimes see emails coming from “Supabase”?
A: Supabase is the secure backend service we use to manage authentication (sign-in, sign-up, and password resets). You do not need to create a separate account with them — they only help manage secure login.

Q: The reset link took me to the wrong page — what should I do?
A: Make sure you click the link directly from your email app and not from inside a preview window. If the issue continues, click “Forgot password?” again to receive a new link.

USING THE PORTAL

Q: Can I update my information later?
A: Yes. Sign back in at any time and update your details.

Q: Where can I find my Participant ID?
A: Once signed in, your unique Participant ID appears at the top of the form.

Q: What if I do not know my exact medical details?
A: Provide as much as you know. You may leave fields blank or approximate where appropriate.

Q: Are all fields required?
A: No. You may skip any fields you are not comfortable providing. However, more complete information helps us provide better support.

ABOUT THE PROGRAM

Q: Why are you collecting this information?
A: The goal is to help improve healthcare safety and reduce preventable medical errors by better understanding medical histories, allergies, risks, and recent diagnoses.

Q: Who is running this program?
A: Dwara Innovation. We focus on improving the quality and reliability of healthcare services.

Q: Is participation voluntary?
A: Yes. You may choose to participate, update your information, or withdraw at any time.